When will my order from TC Acoustic Thailand be delivered?
Thank you for choosing TC Acoustic! All local orders over ฿8,000 enjoy complimentary delivery.
For Non-Pre-Order Items Orders placed before 9am will be processed on the same day. Delivery lead time varies depending on your location:
• Within Bangkok: 2–4 working days (excludes public holidays and weekends) • Outskirts of Bangkok: 3–5 working days (excludes public holidays and weekends)
We do not deliver on Sundays or public holidays. Orders made on a public holiday will be processed the following working day.
For Pre-Order Items The estimated delivery date is displayed on the product listing page before you add the item to your cart. Pre-order items are shipped out as soon as they arrive.
If you need any assistance, we're happy to help — just reach out to our Serving Happiness Team via Live Chat or phone.
Can I track my TC Acoustic order?
For local deliveries within Thailand, we don't provide tracking numbers, but rest assured your order will arrive within the delivery lead time for your area (2–4 working days within Bangkok, 3–5 working days for the outskirts).
If you're unsure or need help, just drop our Serving Happiness Team a message via Live Chat or give us a call.
Is shipping free with TC Acoustic Thailand?
Yes! Shipping is free for orders above ฿8,000.
For orders under ฿8,000, a flat delivery fee of ฿300 applies.
Can I update my delivery address after placing an order?
Yes, let us know as soon as you can, before delivery. We can check if your order is eligible for a delivery address change.
Reach out via LINE OA or by calling +66 2 460 6712. Our Serving Happiness Team will do their best to assist.
What happens if I miss my delivery?
Contact our Serving Happiness Team via LINE OA or by calling +66 2 460 6712, and we'll help you schedule a new delivery date.
Please note that a ฿300 fee applies on the third redelivery attempt.
Orders & Shipping (International)
Can I order from TC Acoustic Thailand if I'm overseas?
Yes! We ship internationally from TC Acoustic Thailand to selected countries.
Shipping options and fees vary depending on your destination — just head to checkout to view what's available for your region.
Will I get a tracking number for international orders?
Yes, absolutely. Once your order is shipped, you will receive a tracking number via email so you can follow its journey to you.
How long does international delivery from TC Acoustic Thailand take?
Delivery times vary depending on your location.
For international orders, shipments typically take 7–21 business days. Once your order is on its way, you'll receive a confirmation email so you can track its journey to you.
What are the international shipping charges?
Shipping fees depend on your location. You can view exact charges with our shipping calculator at checkout.
For international orders, taxes and customs fees may also apply.
If you have any questions or need assistance, our Serving Happiness Team is always happy to help. Just reach out via Live Chat or phone, and we'll make sure your checkout process is smooth and hassle-free.
Do I need to pay customs tax for international orders?
Yes, you may need to. Orders shipped outside of Thailand may be subject to import taxes, customs duties or fees — these are usually collected once your order reaches your country.
These charges are determined by your local customs authority and are the buyer's responsibility.
If you're unsure, we recommend checking with your local customs office before ordering. And of course, if anything feels unclear, our Serving Happiness Team is here for you.
Can I update the delivery address for an international order?
If your order hasn't shipped yet, we'll do our best to help! Just reach out to our Serving Happiness Team ASAP via Live Chat or phone.
Once the parcel is with our international courier, we may not be able to make any changes. But reach out anyway — we'll always try to assist where we can.
Self pick-up (Pre-purchase)
Can I split shipping and self pick-up in the same order?
To use different delivery methods (like one item for self pick-up and another for delivery), please place separate orders.
Need help? Our Serving Happiness Team is just a message away on Live Chat.
When is the earliest I can collect my order?
You can pick up your order as early as the next working day (Mon–Fri) if you place your order before 11pm daily.
Your order will be ready for collection at Sonos Store by TC Acoustic. Our Serving Happiness Team will share the store details and collection timing with you.
Can I pick a different time slot for self pick-up?
We're flexible! If your preferred date or time isn't showing during checkout, just reach out to our Live Chat team (10AM – 8PM) and we'll try our best to work something out for you.
Why does my address show up when I select self pick-up?
That's just your billing address from Shop Pay or Google Pay — your order will still be ready for collection at Sonos Store by TC Acoustic.
No worries at all — we'll be ready to welcome you when you come by!
Self pick-up (Post-purchase)
Where do I collect my self pick-up order?
Your pick-up order will be ready for collection at Sonos Store by TC Acoustic.
Our Serving Happiness Team will confirm the store address and operating hours when your order is ready. See you in-store!
What time can I collect my order?
You'll get an email once your order is ready. After that, feel free to head down during the store's operating hours — no appointment needed, just pop by!
What should I bring when collecting my order?
Please bring along your order confirmation email so we can verify your details quickly.
That's it! We'll take care of the rest.
Need to reschedule your self pick-up?
No worries — just reach out to our Live Chat team (10AM – 8PM) and we'll help you find a timing that works better for you.
We're happy to keep things flexible.
How long will my order be held for collection?
We'll send a reminder if your order isn't collected on your chosen date.
Orders not picked up after 14 days will be refunded minus a 3% platform fee.
Need more time? Let us know via Live Chat — we'll try to accommodate!
Can I pick up my order at a different location?
Currently, self pick-up is available only at Sonos Store by TC Acoustic.
If this isn't convenient, don't worry! Our team is happy to discuss alternative options to make sure you can get your order — just reach out via Live Chat.
Can I switch from pick-up to delivery (or vice versa)?
We've got you covered! If you'd like to change your delivery option, just contact our Serving Happiness Team through Live Chat or phone call. We'll do our best to make the arrangements for you.
Can someone else collect my order on my behalf?
Yes, absolutely! Just make sure they bring:
✅ A screenshot of your order confirmation email ✅ A note or screenshot of your Live Chat conversation (if you've informed us)
Payment
What payment options are available at TC Acoustic Thailand?
We've made checkout easy and flexible! Choose from:
Choose the option that works best for you, and enjoy a smooth and secure checkout experience!
Can I pay in instalments?
Yes! You can choose Atome or Grab at checkout to enjoy flexible instalment payments. It's simple, convenient, and lets you enjoy your favourite tunes right away.
Please check the Atome and GrabPay instalment options for any applicable fees or interest rates.
If you have any questions about instalments, our Serving Happiness Team is always happy to help via Live Chat or phone.
Product Registration & Warranty
How do I register for an item that I received as a gift?
You can register your product on our Product Registration page by entering the product details (model, serial number, etc.) along with your proof of purchase.
If you're unable to provide a proof of purchase, no worries! Our Serving Happiness Team is always happy to help. Just reach out via Live Chat or phone, and we'll guide you through the registration process.
How do I check my warranty registration?
Once you've registered your product with TC Acoustic Thailand, you'll get a confirmation email from donotreply@tcacoustic.com.sg.
📩 Can't find the email? Check your spam/junk folder just in case.
Still no luck? Reach out via Live Chat and we'll help you verify your warranty status.
How do I get the additional 3 months warranty?
When registering your product on our Product Registration page, you can opt in to our email newsletter to enjoy an additional 3 months of warranty.
If you've already registered but didn't opt in, no problem – just reach out to us via Live Chat, and our Serving Happiness Team will be happy to assist you.
How do I make a warranty claim with TC Acoustic Thailand?
Visit our Warranty Claims page to get started and book an appointment at your convenience.
If you have questions, our Serving Happiness Team is ready to help you through every step — from troubleshooting to service booking.
Anycover
What is Anycover Extended Warranty from TC Acoustic Thailand?
Anycover gives you extra peace of mind by extending your product's warranty beyond the standard manufacturer coverage.
You can choose to add 1, 2, or 3 years of extended protection when you check out.
🛒 Available for products purchased from: • TC Acoustic Thailand Webstore • Sonos Store by TC Acoustic
What does the Anycover plan protect?
Anycover gives you extra protection for your TC Acoustic product beyond the standard manufacturer's warranty. It covers manufacturing defects, such as problems with sound quality, wireless connectivity, or other issues caused by faults in production.
Anycover does not cover wear and tear, accidental damage (for example, dropping your device or spilling liquid), misuse or improper handling, or repairs done by unauthorized parties.
Not sure if your issue is covered? Just reach out — we'll be happy to advise!
Can I make more than one claim with Anycover?
Once a claim has been made under Anycover during the extended warranty period, the extended warranty will end, and no further claims can be made.
If you have any questions or need clarification, our Serving Happiness Team is always happy to help via Live Chat or phone.
Can I buy Anycover if I purchased from another store?
Anycover is only available for products purchased directly from: • TC Acoustic Thailand Webstore • Sonos Store by TC Acoustic
How do I make an Anycover warranty claim?
We're here to help! You can book an appointment at the TC Acoustic Experience Centre for any warranty claims.
Our team will assist you with troubleshooting your product and verifying your Anycover validity. If your product is confirmed to be faulty, we will proceed with your Anycover warranty claim.
For additional support, you can also reach out to our Serving Happiness Team via Live Chat or phone call.
Refunds, Returns & Exchange
What is TC Acoustic's refund policy?
While TC Acoustic does not cover buyers' remorse and orders placed are non-refundable.
Should there be any exceptions in which refunds are permitted, we will need to charge a refund and restocking fee.
What is TC Acoustic's exchange policy?
If a product is deemed as defective on delivery, recipient may contact TC Acoustic for an exchange.
Our policy allows for exchange of item(s) if it meets all of the following criteria:
1) The item(s) is/are returned within seven (7) days from the delivery date
2) The item(s) is/are supported by a proof of purchase (E.g. Receipt, Invoice)
3) There is a valid reason for the return or exchange
Valid Reasons:
a) Damaged: The product was damaged when you received it
b) Defective: The product does not function according to manufacturer’s specification
c) Incorrect/wrong item: A wrong product has been delivered (E.g Wrong Colour, Wrong Item)
d) Missing items/parts: Missing items/parts as indicated on the product packaging